Refund Policy

ABOUT REFUND POLICY

Promotional pricing is a special, limited-time discount and is non-refundable under any circumstances. All services purchased at a promotional price are final and cannot be exchanged, refunded, or transferred. Promotional offers cannot be combined with other discounts, and no price adjustments will be made for services purchased before or after the promotional period. By purchasing a service at a promotional price, you agree to these terms in accordance with industry standards.

3SixtySolution guarantees 100% customer satisfaction with our unlimited free revision policy, allowing you to improve upon your initial design brief at no extra cost through your account area. To qualify for a refund, your required designs must remain unused and not published on any website or elsewhere on the internet. If you are dissatisfied with any services provided by 3SixtySolution, you may submit a refund request within five days of the completion of your initial designs. However, it will be assumed that you are satisfied with the services if a refund request is not received within five days of the initial service delivery. For any special or combo packages, the refund policy will be the same as for individual packages. To process your return, we require a receipt or proof of purchase.

All refund requests will be fulfilled as per the following arrangement
  • If a refund request is made before the order delivery, you will be eligible for a full refund, minus a 10% service and processing fee. If a refund request is made within 48 hours of the initial services delivery, you will be eligible for a 66% refund, minus a 10% service and processing fee. All refund requests are subject to review by the support department. 3SixtySolution reserves the right to approve or disapprove your request based on the violation of your user agreement, and each request will be handled on an individual case-by-case basis.
  • If a refund request is made between 48 and 120 hours of the initial services delivery, you will be eligible for a 33% refund, minus a 10% service and processing fee. No refund requests will be accepted after 120 hours from the initial services delivery. However, as we value 100% customer satisfaction, you are encouraged to contact us if you have any concerns.
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